Professional Development
Round out your skill set with some of our professional development / soft skill courses.

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Building Rapport
Take this short 6 min, 30 second course to hear good and bad examples of rapport, to learn why building rapport is important, and to learn some strategies for building rapport with your agents.
Time Management - Setting Your Priorities
This 9 min, 20 second course reviews Personal vs. Work priorities, strategies for prioritizing work priorities, time management strategies, and an example of how to plan your day/week.
Identify, Assess, and Address the Need
This 6 minute course discusses how to assess needs through effective questioning/listening, the importance of perspective, and how to approach value vs. price.
Email Etiquette 101 - Before Clicking Send
Learn several simple tips for proper use of digital communications in under 5 minutes! This is a guide of the do’s and don’ts when it comes to sending emails, chats and texts.

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uwlearning@nationwide.com